Heart's Desire at ManorCare Health Services-Towson - Queen of Hearts
Gladys, a resident at ManorCare Health Services - Towson, recently had her Heart’s Desire granted to try her luck at Maryland Live Casino. She used to take trips one to two times a week to the casino with her beloved husband before he passed and had expressed an interest in going again with the ManorCare staff. Gladys was surprised to learn that this trip was also a family reunion and that her relatives, including her son (who lives in South Carolina) and grand, great and great-great grandchildren would also be attending the casino along with her!
The special day started with Gladys being pampered by getting her hair & makeup done and being photographed by a professional photographer. She was dressed as ManorCare’s “Queen of Hearts” wearing a beautiful royal blue gown, a queen’s sash that read “Queen of Hearts” and a jeweled crown. She made her grand entrance in ManorCare - Towson’s main lobby, where she was met by a crowd of family and staff supporters who cheered when she arrived. Then Gladys was assisted in her wheelchair down the red carpet. Transportation to Maryland Live Casino was provided by Bless Limo Services, who accommodated her with a beautiful stretch limousine vehicle to whisk her and her family away.
At the casino, Gladys specifically selected $0.25 cent a slot machine, reminisced about how her husband once won $200. She shared that her fondest memories of the day was playing the slot machines, spending precious time with her family as they rooted her on, riding in the limousine and of course eating her favorite food fried chicken at the buffet.
ManorCare - Towson was thrilled to be involved in lifting Gladys’ spirits as well as her entire family. This was a wonderful experience they will never forget.
Heart’s Desire was designed to help make our resident’s dreams come true. HCR ManorCare developed the program in 1997 as a supplement to existing customer service programs, and it quickly became a hallmark in the industry. The program was honored with a Silver Anvil, the Public Relations Society of America’s highest award.