Words of Appreciation for ManorCare Health Services - Silver Spring
I was recently an inpatient at your ManorCare facility located at 2501 Musgrove Rd, Silver Spring, Maryland. I wanted to drop a short note to let you know how pleased and impressed I was with you rehabilitation team, PT/OT. I work in customer service and encounter a variety of people in my profession and know how difficult it is to work with people, but your PT/OT staff takes turning the cheek to heart.
They were courteous and focused on getting the patients to complete their exercise routines. The staff encouraged them to persevere through the exercises. They cajoled, empathized, laughed, explained the benefits of the exercises and even cried with the patients to get the job done. The staff was never deterred by rude, lazy or interfering relatives, and all the while they did their job with smiles, soft words of encouragement and laughs.
The PT/OT staffers are some of the nicest people you could hope to have as co-workers. They smile all the time, greet you each day with a cheerful hello and never display a negative attitude. The PT Staff: Raphael, DOR; Pooja, PT; Luis, PTA; and Milan, PT. The OT Staff: Keji, OT, and Byron, OT. Congratulations on employing an award-winning PT/OT team.