ManorCare Health Services – Palm Harbor (FL) received a thank you note from the daughter of a patient:

“I can’t thank you and everyone at ManorCare – Palm Harbor enough for making it possible for my parents to visit each other through the window and my dad to be able to video chat with our dog! Yami, Keri, Bianca, Veronica, Gary, Gretchen, Marisella, Melissa, Sheila, Myla and Victoria have been amazing. Jaclyn and Michelle are very special!”

I can’t even imagine what it is like to be in your shoes Thank you for being the front lines and for your calm communication style. You have made it possible for me to be at peace with the lockdown and to just focus on joy and gratitude each day.

With immense gratitude,
Jackie"

You have probably not read or heard this before, but the care that I received at your facility was so excellent that I didn't want to go home. Now, that's not to say my conditions at home and the care I receive from my wife, Gloria, are not excellent. They are excellent.

I almost hesitate to name names for fear of forgetting someone, but as I met employees in various departments, I tried to jot down their names. I can tell you that no one person I am naming here is better than anyone else. Here, then, are names that I randomly took and want to recognize. These should also be recognized by management, and I would appreciate it if you would post copies of this letter at various departments. Also, feel free to share this with anyone who wants references. Von, Brynna, Darlene/Dallas, Debbie, Jennifer, Rich, Richard, Shawn/Tracy, Melissa, Brandon, Georgia, Connie/Justine and Shamedoi. Also, the head of the physical therapy department. Again, I possibly left out some people for whom I was unable to get names.

I have repeatedly recommended your facility to people who asked me about my care there. Also, please tell the employees I have not forgotten my promise to bring homemade ice cream.

I was handed a list of facilities to choose to admit my husband, but I had no time to decide which one. The choice was made that he would go to ManorCare. We got lucky. I want to praise the staff for what they did for my husband. I used to worry so much about how he was doing. He is not only doing better, but he is more confident in what he does. I can stop worrying for the first time in a very long time.