Words of Appreciation for ManorCare Health Services - Oxford Valley
I am writing this letter to tell you of how appreciative I am of the care and services my grandfather, Homer, received while in your ManorCare – Oxford Valley facility. I truly believe that he received the best possible care while there, and your entire staff exhibited the utmost kindness, courtesy and respect for his needs. Being treated with dignity was obviously an imperative goal for your staff with Homer. Equally as important, as his only living relative, I feel that I, too, was treated with care and respect! There were many wonderful employees that I came into contact with through numerous phone calls and while visiting, but the person who I truly would like to recognize is Taylor, MA Specialist.
Our family is not wealthy, and, in fact, money is exceptionally tight, so when my grandfather became seriously ill, I feared for the loss of our family home and any future because as you are aware, health care is immensely expensive. Taylor made it his goal to ensure that my worries were lessened, so I could focus on the important issue, my grandfather. Taylor spent time with me to complete Medicaid paperwork, explain (repeatedly) the process and what would/could be covered, in addition to just being there to listen to our family's needs. He is compassionate not only for the patients but their loved ones!
It is my hope that you recognize Taylor for his exceptional commitment to the service of ManorCare families and also to make sure that every branch of your facilities has someone like him to assist and be that extremely important liaison. I thank you from the bottom of my heart!