I am writing this letter to tell you of how appreciative I am of the care and services my grandfather, Homer, received while in your ManorCare – Oxford Valley facility. I truly believe that he received the best possible care while there, and your entire staff exhibited the utmost kindness, courtesy and respect for his needs. Being treated with dignity was obviously an imperative goal for your staff with Homer. Equally as important, as his only living relative, I feel that I, too, was treated with care and respect! There were many wonderful employees that I came into contact with through numerous phone calls and while visiting, but the person who I truly would like to recognize is Taylor, MA Specialist.

Our family is not wealthy, and, in fact, money is exceptionally tight, so when my grandfather became seriously ill, I feared for the loss of our family home and any future because as you are aware, health care is immensely expensive. Taylor made it his goal to ensure that my worries were lessened, so I could focus on the important issue, my grandfather. Taylor spent time with me to complete Medicaid paperwork, explain (repeatedly) the process and what would/could be covered, in addition to just being there to listen to our family's needs. He is compassionate not only for the patients but their loved ones!

It is my hope that you recognize Taylor for his exceptional commitment to the service of ManorCare families and also to make sure that every branch of your facilities has someone like him to assist and be that extremely important liaison. I thank you from the bottom of my heart!

Patient Profile: 

After a serious accident, Kathleen was admitted to the hospital. She was was severely injured with several broken bones that required surgery. Post-surgery, Kathleen was unable to walk or transfer and was in need of rehabilitation and nursing care before returning home.

Post-acute Need:

Kathleen, 74, lives on her own and gardens extensively. She required physical and occupational therapy to help get her strong enough to transfer and walk on her own. She was in severe pain and had surgical incisions that required care.

Post-acute Stay:

At the center, the interdisciplinary team created a care plan to help Kathleen meet her goals. The nursing team helped Kathleen manager her pain and taught her about caring for her incisions. The therapy team helped Kathleen work on strengthening, balance and range of motion so she would feel confident returning home. The team did a home assessment to ensure Kathleen was confident in her ability to get around on her own.

Back to Active:

"When I first arrived I wasn't able to do much on my own. It was important to me to be able to get around independently since I was doing everything for myself before my accident. I am now stronger and more flexible and able to walk on my own safely." - Kathleen

Heartland-ManorCare skilled nursing centers provide a comprehensive regime of specialized rehabilitation services, each one designed to help you achieve your recovery goal.  Find a center near you to learn more about how a post-hospital stay can help you get back to active.