Words of Appreciation

Heartland Health Care Center Grosse Pointe

Every day, our centers and hospice and home care agencies receive thanks for the care they have provided to a patient or someone’s loved one.  Many say they don't have the words to describe their appreciation and simply say "Thanks."  Below are comments from a former patient at Heartland Health Care Center in Grosse Pointe, Michigan in appreciation of the care provided to her.

I want to express my appreciation for Nancy, the Administrator of Heartland Health Care Center in Grosse Pointe.  Nancy personally met the needs of residents, and her door was always open.  The facility is clean and a model of efficiency.  I have high praise for the therapy department that took me from bedridden to doing stairs.  I am really going to miss Nancy and would have called to thank her, but she is probably busy taking care of others like she took care of me.  Nancy is a wonderful, beautiful person.  Nancy’s staff is just like her.  She has good people under her.  I’m so glad I got to know her.  If I have a need again, I would welcome the opportunity to be at her facility.

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