Words of Appreciation

Heartland of Bellefontaine

Every day, our centers and hospice and home care agencies receive thanks for the care they have provided to a patient or someone’s loved one.  Many say they don't have the words to describe their appreciation and simply say "Thanks."  Below is a letter from the daughter of a former resident of Heartland of Bellefontaine, Ohio in appreciation of the care provided to her father.

My name is Michelle, and my father, Paul, has been a resident at Heartland of Bellefontaine for the past few years.  He became critically ill on Wednesday, July 3, and died early Thursday morning, July 4.  I felt that I had to write about my father's care, but also the care of our family.  The staff was absolutely wonderful, showing compassion and support for us throughout the painful ordeal.  All of the staff was great, but we felt that Charlene and Sue Ann on the night shift needed special consideration.  They were attentive and professional, yet caring and sympathetic to our needs.  My father was cared for with respect and dignity right up to the end.

I have been a nurse for 41 years and now teach nursing at Marion Technical College in Marion, Ohio.  I try to instill the level of integrity and caring in my students that I experienced in Charlene and Sue Ann, but it just cannot be taught.  Both of these wonderful women, and a few others who I have unfortunately forgotten their names, need special recognition for the level of care that each provided us in our time of need.  I tell my students each day that no one knows how much the little details mean until you are the patient or the loved one.  It is then very clear.  I was hugged by staff that I have never interacted with before.  Kind words, a pat on the back or a smile are all so important during such a critical time in our life.  We truly appreciated it all.

Please relay to all the staff at Heartland of Bellefontaine that we truly appreciated the wonderful care of Dad, Mom and the rest of the family over the years.

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