Words of Appreciation

ManorCare Health Services at Lely Palms

Every day, our centers and hospice and home care agencies receive thanks for the care they have provided to a patient or someone’s loved one.  Many say they don't have the words to describe their appreciation and simply say "Thanks."  Below is a letter from the wife of a former patient at ManorCare Health Services at Lely Palms in Naples, Florida in appreciation of the care provided to her husband.

My husband, Robert, was admitted to ManorCare Lely Palms on January 16, 2013 and was discharged on February 25, 2013.  There are a few people that we would like to recognize that made his stay a positive experience.

The initial contact person was Giovanni.  I was very nervous about Bob going to any facility because a few weeks previously, he had been in a different skilled nursing facility, and his care was less than adequate.  In fact, I had him at the hospital four hours after he was discharged from that facility.  He was very close to death.  To my pleasant surprise, everything Giovanni promised went as he said it would.  The staff was wonderful.

Norma, Eileen, O'Dalys and Rose were the nurses that were professional, kind, caring and always went the extra miles to make sure his needs were met.  Charity at the front nursing desk was always there to do Coumadin checks and provide both of us with answers to any of our medical questions and always had a smile on her face no matter how busy she was.

Therapy, both PT and OT, could not have gone better.  Bob was so pleased with the progress he made at ManorCare, he chose to have his outpatient therapy there, as well.  The OT therapist that he requested was Kristin, and the PT therapist was and is Barbara.  Bob felt he progressed the most under their care.  Even though he had his favorites, all the therapists deserve to be applauded.  They always have a smile on their face to show compassion for all the patients and are very good at their profession.

The social workers, Mitch and Maribel, were always there if something came up that we needed to address about his care, and when discharged, Maribel had everything in place to go; we had no surprises, and everything went smoothly.

The house physician worked very hard to address Bob's pain and finally found the formula that worked.

There were a few CNAs that he found to be more helpful than others, but they were all respectful.  Gideon always seemed to know what he needed and made him comfortable without Bob having to ask.  When I left at night, I felt comfortable knowing he was being taken care of.

Thank you for taking the time to read this, and I hope you will react in a positive manner to all these wonderful people.  They deserve all the recognition that you can bestow on them.

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